You approve every word. That's the whole system.
No software to learn, no password to hand over, no replies appearing under your name that you've never seen. Four steps, and you can stop the process at any of them.
The four steps, in order
From first message to a profile that answers every customer — here's exactly what happens, and what we need from you at each step (very little).
- Day one
Free sample
Tell us your business name. We find your publicly visible unanswered Google reviews, draft personal replies to 5 of them, and email them to you privately. Nothing is posted — ever — at this stage.
- Your call
Set the voice
Like the drafts? We agree your tone (warm, professional or brief), any phrases you love or hate, and who approves batches. Most owners spend about five minutes on this.
- Twice a week
Approve batches
New reviews are drafted — negatives first — and sent as one tidy batch. Approve, edit or reject each reply. Only approved text is ever used, word for word.
- Monthly
Report & repeat
Core clients get a one-page report: volume, rating trend, response coverage and customer themes. Cancel any month by email — there's no contract to escape from.
Drafting vs publishing — the line we never blur
These are two different services, and the second one is always your explicit choice.
Drafting (the default)
We prepare the replies; you or your team post them. This needs no access to your accounts at all — we work from your publicly visible reviews and the details you give us. Most clients start here.
Publishing (only if you authorize it)
With your written authorization, we post the exact replies you approved. Access is through Google Business Profile manager status that you grant in your own settings — and can revoke in seconds. We never ask for, receive or store your password. Remove the access and publishing stops immediately.
How the AI part works — disclosed, not hidden
Drafts are prepared with AI assistance for speed, then checked and edited by a human for facts, tone and platform rules before you see them. That's written into our client terms, not buried: you approve human-checked work, and the final word is always yours.
Step one takes you two minutes.
Business name, city, and where your reviews live. We do the rest — and the sample is free whether you hire us or not.